Refund policy

Return & Refund Policy

At Pawtastically, we care about your satisfaction and aim to ensure every product meets the quality and description that is advertised Please take a moment to review our policy below.

Returns

We currently do not accept returns under any circumstances.
Once a product has been delivered, it cannot be returned or exchanged.
Please review all product details carefully before completing your purchase.

Refunds

We offer a 7-day limited money-back guarantee only in the following situations:

  • The product arrived damaged.

  • The product is malfunctioning or defective upon arrival.

To qualify for a refund:

  • You must contact us within 7 days of receiving your order.

  • You must provide photo or video evidence clearly showing the issue.

Once your claim is verified, we’ll process your refund to your original payment method promptly.

Non-Refundable Situations

Refunds will not be issued for the following reasons:

  • Change of mind or personal preference.

  • The product does not meet subjective expectations.

  • The product matches its description and functions as advertised.

Our responsibility is to ensure products are delivered as described and in working condition. Beyond that, all sales are final.

How to Request a Refund

  1. Contact our support team at pawtasticallysupport@gmail.com within 7 days of delivery.

  2. Include your order number, a brief description of the issue, and photo/video proof.

  3. Our team will review your claim and notify you of the outcome within 3–5 business days.

Contact Us

If you have any questions regarding this policy, please reach out to us at:
📩 Email: pawtasticallysupport@gmail.com
🕓 Support Hours: Mon–Fri, 9 AM–6 PM